Privacy Policy

Personal Information

When you book accommodation, services, or events with us, we collect:

• •Full name and contact details (phone number, email address)
• •Check-in and check-out dates
• •Number of rooms and guests
• •Payment information (UPI details, bank account information for transfers)
• •Special requests or dietary requirements
• •Identification documents (if required for booking verification)

Automatically Collected Information

When you visit our website, we may automatically collect:

• •IP address and browser type
• •Device information and operating system
• •Pages visited and time spent on our website
• •Referring website addresses
• •Location data (if you enable location services)

Communication Data

We collect information from:

• •WhatsApp conversations for booking inquiries
• •Email communications
• •Phone call records (for customer service)
• •Contact form submissions
• •Feedback and reviews you provide

Booking and Reservation Management

We use your personal information to:

• •Process and confirm your accommodation bookings
• •Manage room reservations and check-in/check-out procedures
• •Coordinate adventure activities (rafting, trekking, bungy jumping, cab services)
• •Plan and execute events (weddings, Holi celebrations, New Year parties)
• •Send booking confirmations and updates
• •Handle special requests and dietary requirements

Customer Service

Your information helps us:

• •Respond to your inquiries via WhatsApp, email, or phone
• •Provide 24/7 customer support
• •Resolve booking issues or complaints
• •Send important updates about your stay or activities
• •Coordinate airport/railway pickup services

Payment Processing

We use payment information to:

• •Process advance payments (50% required for booking confirmation)
• •Handle UPI transactions, bank transfers, and cash payments
• •Issue refunds according to our cancellation policy
• •Maintain financial records as required by Indian tax laws

Marketing and Communications

With your consent, we may:

• •Send promotional offers and special packages
• •Share information about new services or amenities
• •Notify you about seasonal events (Holi, New Year celebrations)
• •Send newsletters about Himalayan travel tips and resort updates

Legal and Compliance

We use your data to:

• •Comply with Indian laws and regulations
• •Respond to legal requests or court orders
• •Protect our rights and prevent fraud
• •Maintain records as required by hospitality industry regulations
• •Ensure guest safety and security

Service Providers

We may share your information with:

• •Adventure activity operators (rafting, trekking, bungy jumping partners) for activity coordination
• •Transportation providers for cab and pickup services
• •Event decorators and DJs for wedding and celebration planning
• •Payment processors for secure transaction handling
• •IT service providers for website maintenance and data storage

Legal Requirements

We may disclose your information when:

• •Required by law or government authorities
• •Necessary to protect guest safety or prevent illegal activities
• •Responding to legal processes or court orders
• •Protecting our property rights or guest safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Security Measures

We implement industry-standard security measures to protect your personal information:

• •Encrypted data transmission for online bookings
• •Secure storage of payment information
• •Limited access to personal data (only authorized staff)
• •Regular security audits and updates
• •Secure WhatsApp communication channels
• •Physical security measures at our resort premises

Data Retention

We retain your personal information:

• •Booking records: 7 years (as required by Indian tax and hospitality regulations)
• •Payment records: 7 years (for financial audit purposes)
• •Communication records: 2 years (for customer service reference)
• •Marketing consent: Until you withdraw consent
• •After retention periods, data is securely deleted or anonymized

Access and Correction

You have the right to:

• •Access your personal information we hold
• •Request correction of inaccurate or incomplete data
• •Request deletion of your personal information (subject to legal requirements)
• •Object to processing of your personal information
• •Request restriction of processing

Marketing Communications

You can:

• •Opt-out of marketing emails by clicking unsubscribe
• •Request removal from WhatsApp marketing lists
• •Contact us to update your communication preferences
• •Choose not to receive promotional offers

Cookies and Tracking

You can:

• •Control cookies through your browser settings
• •Disable location tracking on your device
• •Opt-out of analytics tracking (contact us for details)

WhatsApp

When you communicate with us via WhatsApp:

• •Your messages are subject to WhatsApp's privacy policy
• •We use WhatsApp Business for customer service
• •Message history is stored securely on our devices
• •You can request deletion of conversation records

Payment Processors

Payment information is processed by:

• •UPI service providers (subject to their privacy policies)
• •Banking institutions for transfers
• •All payment processors comply with Indian banking regulations

Website Analytics

We may use analytics services to understand website usage. These services may use cookies and similar technologies.

Our services are available to all ages. However:

• •Bookings must be made by adults (18 years or older)
• •Children's information is collected only when booking family accommodations
• •We comply with Indian laws regarding children's data protection
• •Parents/guardians are responsible for children's information provided during booking

Your personal information is primarily stored and processed in India. If we transfer data internationally:

• •We ensure adequate data protection measures
• •Transfers comply with applicable data protection laws
• •We maintain security standards equivalent to Indian regulations